National and International Compliance
This website is hosted on computer servers in the United States. If you are accessing this website from outside of the United States, any personal information collected through this website may be transferred to the United States or other countries whose privacy laws may be different from those of your home country. Your use of this website or submission of any personal information will therefore constitute your consent to the transfer of your personal information outside of your home country.
Types of Information Gathered
We may gather personal information (i) that you give to us voluntarily while using a feature of this website, for example, during a registration process as described in more detail in the section titled “Registration” below; (ii) when you purchase, order, return, exchange or request information about our products, services and opportunities in our stores, website, mobile website or mobile applications; (iii) when you visit our website as described in the section titled “Cookies” below, or when you participate in interactive features of our website, mobile applications or social media pages; (iv) when you place online orders; (v) when you conduct a transaction where we collect information required by law (for example, age-restricted purchases); (vi) when you sign up for our e-mails, mobile messages, or social media notifications as described in the section titled “Social Media Notification” below; (vii) when you enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group as described in more detail under the section titled “Surveys and Polls” below; or (viii) when you provide us with comments, suggestions, or other input. During such activities, we may collect personal information about you that is not publicly available and can identify you, such as your name, mailing address, email address, and phone number.
In order for you to receive certain benefits of our website, you may first be asked to supply certain information such as your zip code. We want to supply you with information that benefits you and the more relevant information we have about you the better we are able to do this. We distribute an electronic newsletter and may launch similar products in the future. When you subscribe to our electronic newsletter, you will be asked for certain information so that we can customize your newsletter to suit your needs. Upon registering for the electronic newsletter, you will be asked for your name, email address, zip code, and other information specified in the enrollment process. You may be asked to tell us a little about your interests, including but not limited to, what sorts of articles you like to read, the HVAC brands that interest you, and other questions of this nature. This information is used to deliver you a personalized electronic newsletter that we believe will be of interest to you. The more of this information you choose to share with us, the better we can craft a newsletter specifically for you.
Social Media Notification
To enable our push notification and other mobile communication services, we may collect and store device IDs to identify each unique mobile device that registers for our service, including for example, device tokens from iOS devices, Live IDs from Windows devices, and other similar identifications from devices running on other platforms. These IDs cannot be tracked back to you, but are tied to a specific device, which may only be used by one person. We may collect information including what actions are taken by you on the website, location-related information, Internet protocol addresses, mobile device models, carrier information, the operating system of your mobile devices and other non-personally identifiable information.
Use of Information
We may use information gathered through the website, mobile applications and social media to: (i) fulfill and manage purchases, orders, payments, returns, exchanges and requests for information; (ii) deliver coupons, mobile coupons, newsletters, in-store messages, emails and mobile messages including, for example, by push notification or other mobile communications; (iii) send marketing communications and other information regarding products, services and promotions; (iv) improve the effectiveness of our website, stores, mobile experience and marketing efforts; (v) conduct research and analysis, including focus groups and surveys; (vi) administer sweepstakes and contests; (vii) prevent fraudulent transactions and monitor against theft; and (viii) assist law enforcement and respond to subpoenas.
Sharing of Information
We will not sell or otherwise share personally identifying information with other people or nonaffiliated companies except for those purposes described above, or as required by law. In addition, we may share aggregate data collected through the website that does not personally identify any party with our research partner, and may from time to time share this type data with other business partners. Also, we may disclose specific information upon governmental request, in response to a court order, when required by law, or to protect our or others’ rights, property, or safety. We do not provide information to these agencies or companies for marketing or commercial purposes.
Information from Public Forums
We have attempted to take all reasonable steps to have physical, electronic and procedural safeguards in place to protect personal information gathered through this website. This includes compliance with related federal regulations and may include use of industry-standard Secure Socket Layer (SSL) encryption to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.