YOUR PARTNER FOR Commercial HVAC Equipment
nelson & company core values
These five values guide every decision we make at Nelson & Company from how we serve our customers to how we show up for one another.
Why the Wolverine?
Wolverines may be small, but they’re built for endurance. They travel miles through snow and over mountain peaks, thriving where conditions are toughest. They’re quiet but fierce, steady but bold, and always willing to go the extra mile to reach their goal.
As a private business competing with many publicly traded companies, we’ve come to adopt the wolverine as our company mascot. Like the wolverine, we stay humble, face challenges head-on, and never stop pushing forward, no matter the terrain. These qualities shape who we are and how we live out our core values every day.
Click the claw 
to understand why each value is important and how we deliver on it.
Own It
Do your job from beginning to end – every time. This attitude and approach ensures accountability to our customers, our manufacturers, and our own team. This allows us to collaborate, work cohesively, and stretch to the next level.
Why?
We believe the best teams and relationships are built on individuals who take full responsibility for their job.
How?
Behaviors:
- Takes full responsibility for tasks, even when others are involved.
- Anticipates issues and addresses them before they escalate.
Decisions:
- Chooses to clarify a miscommunication rather than let it derail progress.
- Decides to take on a new responsibility outside their formal role to ensure project completion.
Actions:
- Sends an end-of-day summary with project status, roadblocks, and next steps.
- Follows up on a past customer issue to confirm it was resolved to satisfaction.
Do the Right Thing
We are committed to acting with integrity and honesty, and we prioritize these values over personal gain. We take responsibility for our actions. We have courage to do hard things when we believe it is the right thing to do.
Why?
We believe in cultivating trust with our customers and within our team.
How?
Behaviors:
- Speaks honestly, even when it’s uncomfortable or unpopular.
- Consistently follows through on commitments without cutting corners.
Decisions:
- Chooses to admit a mistake to a client instead of covering it up.
- Decides not to pursue a sale when the product or service isn’t the right fit for the customer.
Actions:
- Reports a safety or compliance issue to leadership as soon as it’s identified.
- Volunteers to have a tough conversation with a colleague to resolve a conflict respectfully.
Go the Extra Mile
We are not content with mediocrity; innovation and curiosity allow us to think outside the box. From a solid technical foundation, we are able to experiment and push past the status quo toward a real solution. We will not rest until our customers feel wowed at the completion of a project.
Why?
We believe exceeding expectations sets us apart with our customers and with our teammates.
How?
Behaviors:
- Regularly double-checks work to ensure the highest quality.
- Asks thoughtful questions with an eye to improving processes or outcomes.
Decisions:
- Chooses to stay late to finish a project when it means exceeding the client’s expectations.
- Decides to test a new solution rather than settle for a workaround.
Actions:
- Delivers a client handoff with detailed answers, notes, visuals, and added value resources.
- Creates a checklist or template others can use to improve their work quality.
Be the Weed
Learn every day. Figure it out. Be persistent about growing. We are eager to learn each day and broaden our foundation. We remain curious to prevent us from becoming stagnant with assumptions, and encourage growth in both our roles at work and our personal lives. Our commitment to growth gives us freedom to think outside the box and discover better solutions.
Why?
We believe knowledge builds a stronger foundation, and we are a great resource to others when we learn.
How?
Behaviors:
- Welcomes feedback and uses it for growth.
- Seeks out learning opportunities regularly — podcasts, articles, training.
Decisions:
- Chooses to stretch into a new skill area, even if it means being uncomfortable.
- Decides to mentor a teammate who is struggling, despite a busy schedule.
Actions:
- Asks for a debrief meeting after a big project to reflect on what could be improved.
- Takes a course or certification to expand technical or leadership skills.
Better Together
People come first. Life is better with a team. We cultivate a caring environment through our willingness to listen and offer support. Acts of kindness and spending time together build authentic connections and a team that cares.
Why?
We believe respect, kindness, humility, and compassion breathe life into our team and build community.
How?
Behaviors:
- Greets teammates warmly and acknowledges their contributions.
- Assumes positive intent when conflict arises.
Decisions:
- Chooses to check in on a teammate showing signs of stress.
- Decides to offer help to someone falling behind.
Actions:
- Shares credit for a team win.
- Organizes a casual lunch or coffee break to build camaraderie.
Want to get to know us even better?
Meet the people behind the projects and discover what drives us to serve Florida businesses with integrity and excellence.